Compliance.

Disclaimer 

Your complete financial circumstances and requirements are carefully considered before any loan product is offered or accepted.

Information provided on Dandy Finance Website should only be used as a guide. Every application is assessed individual, against banking criteria. 

Privacy Policy 

Client information gathered is protected by The Privacy Act 1988. The Privacy Act 1988 is the primary federal law in Australia. The Privacy Act 1988 is the primary federal law in Australia governing the public and private sector for personal information. It outlines strict standards for the collection, use, storage, and disclosure of personal data.

Information Collected

When providing finance and credit assistance, we will collect personal information from you required for property finance. This may include sensitive information, such as health details or information about any vulnerabilities you choose to disclose.

We use this information to assess your needs, provide advice, and assist with your credit requirements. Your information will only be shared with lenders, insurers, service providers, or other organisations you choose to engage with, and their authorised representatives, where necessary to deliver our services.

If you do not provide complete information, we may be unable to accurately assess your credit needs or provide appropriate advice and assistance.

Consent 

By seeking our assistance with property finance, you consent to the collection, use, and disclosure of the information you provide for the purpose of assessing and facilitating your finance requirements.

Internal Dispute Resolution

If you have a complaint, please let us know by email. We value your feedback and will do our best to resolve any concerns promptly.

You can submit your complaint by emailing our Complaints Officer:

Daniel Ilic

Email: daniel@dandyfinance.com.au

To help us investigate and address your complaint efficiently, please include as much relevant information as possible, including details of the issue and any supporting documentation.

Taking Your Complaint Further

We aim to resolve your complaint to your satisfaction. However, if you remain dissatisfied with our response, or if you have not received a response from us within 45 days, you may refer your complaint to the independent external dispute resolution body, the Australian Financial Complaints Authority (AFCA).

AFCA can be contacted as follows:

Phone: 1800 931 678 (local call cost)

Mail:

Australian Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001

Website: www.afca.org.au